While refunds and returns are certainly possible with XTRgate, there are set policies in place to make sure everything is handled correctly and securely. Below please find these policies explained in full and follow them whenever you would like to receive a refund or return. Also please note that a wire refund can take upwards of 7 working days to be credited back to your account, so please be patient while the request is processed.
Once you have successfully requested a withdrawal and chosen the correct withdrawal option your request will be placed in 'requested status'. It will remain in this status while the processing is being completed. Also, immediately upon submitting your withdrawal request the specific funds that you requested will be deducted from your XTRgate account. You can check the status of your withdrawal request on the XTRgate Login page.
At XTRgate we process withdrawal requests one at a time and a first-come, first-served basis. Normally this process takes 7-14 business days. Depending on the request, XTRgate has the right to either increase or decrease the time it takes for processing. If this happens XTR will contact you about any changes, and why they were made, via the contact method that you initially provided when you signed up for your XTRgate account.
Whatever payment system that you decide to use this is the only one that you are obliged to use when withdrawing funds. Occasionally however there may be a problem or glitch with the system that you wish to use for your withdrawal and, in these cases, XTRgate will make another suggestion about which system you can use in its place. Do note that, if such a scenario were to occur, the conditions you outlined as a client of XTRgate must match the information provided on the withdrawal request.
When you submit your withdrawal request it is imperative that you use the exact correct information that you have provided to XTRgate . For example, if your information indicates that you use a bank card when making deposits, your withdrawal request will always be processed to this exact bank card.
Be aware that this can only happen if the requested withdrawal does not exceed the funds that have been deposited to this account in the last 90 days. Also, do note that when you withdraw to a bank card your request will be given a higher priority than any of the other withdrawal types that you can request.
If you have an eWallet you can withdraw money directly from your XTRgate trading account, up to and equivalent to the holdings you have in your account on the day that you request your withdrawal Once the withdrawal has been process you will then be able to use your trade outcome to credit you trading balance of transfer the amount you've requested to your eWallet.
Dear visitor, Unfortunately, we do not accept traders from United States.