Terms & Conditions

XTR.com is a fully owned and operated subsidiary of South Bay Holdings Ltd,  (hereinafter referred to as “we” or “the owners” or “us”), which is incorporated in and operates out of Cnr Old and Church Street POB 2209, Roseau, Commonwealth of Dominica.

General provisions

Access, use and operation of XTR.com (hereinafter known as, “this site” or “this website”) and its services (hereinafter referred to as “services” or “our services”) are subject to your uncontested and irrevocable agreement to these terms and conditions.

While you are using the services of this site, you are also subject to any other notices, statements, terms and conditions or disclaimers explicitly stated and/or implied in this document or stated elsewhere on the website or such statements and amendments to the terms and conditions that will be issued at a later date.

By using this website and its services, visitors/users (hereinafter referred to as “you” or “the user”) explicitly consent to the terms and conditions, in their entirety, as set forth in this document.

Disclosure of risks

The content of this website and the information provided on the site are in no form or manner meant to be used as or in lieu of advice for financial investment and trading.

The information we provide is of a generic nature and provided without due consideration to your specific investment objectives, appetite for risk, returns requirements and other trading/investment needs and scenarios.

Hence, we actively encourage you to understand the scope of this information and its applicability to your specific investment objectives and situations.

Moreover, we ask you to assess the information we offer for its suitability for any specific investment strategies and actions that you intend to take before formulating such strategies or taking such actions.

The information offered on and through this website should not be misconstrued as a recommendation to invest in any financial product or trading/investment service.

No member, affiliate or employee of this site or its parent company are legally eligible/allowed to offer such advice/recommendation nor do they provide such services/recommendation. Unless you have written confirmation that states to the contrary, this clause is applicable to all information offered on and through this website and all communication that you receive from us.

You accept and agree that you are aware of the financial risks linked to and that may arise out of investment and trading activities and you unconditionally and irrevocably indemnify us against any complaints or claims of damages filed in connection with such losses/risks.

Moreover, you acknowledge and accept that we cannot be held liable for the quality/type of service/content of any kind on any other website, including those in our affiliate network, which are not directly owned by us, hence not under our complete control.

Limitation of Liabilities

This website, its owners, its employees, and its affiliates are not liable for any losses, financial or otherwise incurred as a result of using, modifying, copying, downloading, sharing, distributing any of the site’s content or information offered through/on the site.

The users/visitors of this website cannot hold the website, its owners and their affiliates responsible for claims of damages, whether indirect, direct, incidental, punishable, that the user/visitor has had to incur as a result of the above-stated actions.

Such losses can include, but are not limited to, loss of revenue, loss of sales, loss of profit, data loss, tangible/intangible asset loss or any other incidental or deliberate losses. Neither this website nor its owners, nor affiliates can be held liable for the same.

Regardless of the type and extent of the loss incurred and the cause of loss, at no point and in no manner can this website, its owners and its affiliates be held responsible for such/any losses.

When you use this website, you acknowledge that your use of the information/services we offer is out of your own free will. As such, you explicitly agree that you are completely and solely responsible for the security of the data and its backup. Hence, you indemnify us against any loss of -profit, productivity, staff-hours, capital and other such losses, arising from the use of the information/services provided by this website.

You agree to not hold this website, its owners and its affiliates legally liable in any sense for any action or any claims connected to the use of this website/services.

If for some reason, you do not accept these terms and conditions, in part or whole, or if you have any past/current disputes/claims against this website/its owners/its affiliates pertaining to the validity and applicability of the terms and conditions stated herein or pertaining to any other cause of action, we ask you to stop your use of this website and its service from hereon.

Services offered by third parties

In the course of its business functions, this website offers and may offer references to products, promotions, services, information and recommendations offered by other websites, individuals and commercial/corporate entities (hereinafter referred to as “third party” or “third parties”).

  • We do not have any control over such services, products, promotions, recommendations, information and other offerings of such third-parties. Hence, we are not liable and cannot be held liable for the quality, timeliness, accuracy, applicability, merchantability or fitness of the goods, information, services, and offerings of such third-parties.
  • Your use of the services, information, recommendation, products and other offerings of such third-party websites/agencies/corporate entities is at your sole discretion and in agreement with the terms and conditions of use set forth by such third-parties.

Therefore, you agree to indemnify us (this site/its owners/its employees and members) against all claims that result from losses/damages caused by the use of such data, information, services, products, promotions or other third-party offerings. The scope of such losses may include, but is not limited to, loss of profits, loss of assets, increase in expenses and increase in costs, related to the use of third-party products/services/information.

Availability of market data

In reference to any market data and information, including analysis and comparisons offered on this website or provided by the affiliates of this site or by any third-parties on this site-

  • Such data is offered for "informational-purposes" only and is not meant to replace or to be used in lieu of financial advice.
  • We and the providers of such data (whosoever they may be) offer no warranties pertaining to the accuracy, completeness of the data.
  • Any investment decisions and actions that you take on the basis of this information/data is at your sole discretion and as such your exclusive responsibility.
  • Hence, we cannot be held liable for any losses incidental or otherwise that are caused by such decisions/actions.

However, we do exert proprietary rights on the data offered on this website. Furthermore, such information may be owned by third-party providers. As it may be, users are not permitted to modify, distribute, redistribute, publish, transmit, retransmit, display or disclose any part of this information or the data in whole, in any manner to any third parties, unless required by law to do so.

Performance of financial products

When you invest/trade in the financial products of your choice, you do so with the complete and unambiguous understanding that we offer no guarantees pertaining to the rate of return on your investment, capital gain/loss from such trade/investments, the performance of specific or any assets that we refer to or discuss on the website or the repayment of capital/capital plus profits from such trades.

All forms of investments and financial trading are subject to market and other risks, we cannot be held liable for such risks and losses resulting from them.

While trading and investing through the services of this website and its affiliates, you accept that delays in withdrawal and repayment of the capital, as well as the loss of original capital and any profits made in the past, are some of the many possible risks associated with trading and investment activities. Hence, this website/its owners and/or affiliates cannot be held legally/financially accountable for such risks/losses.

The intellectual property of this website and its affiliates

All intellectual properties/assets displayed/published on this site, including trademarks, logos, copyrighted content/information, database rights are owned by us or by the affiliates of this site or by third-parties.

The trademark/copyright assets include, but are not limited to, name, data, term, information. A symbol may/may not be used to depict ownership of such name, data, term, information. This symbol will in all likelihood be the logo or identification mark in which the copyright/trademark is held.

However, the absence of such a symbol should not be interpreted as a lack of ownership of such data/name/term/information.

Intellectual properties owned by third-parties are frequently published on our website with their permission/through mutual consent/agreement. However, the use of such data/information on this site does not imply our endorsement or affiliation with such third parties, their products/services or even the information they offer.

Similarly, this should not be construed as an affiliation to or an endorsement of our website/its content/its services by such third-parties.

Despite publishing information pertaining to the services, products, information of third-parties, we do not make any recommendations or representation about the risk levels/financial viability/advisability of trading in their products.

The Know-Your-Customer (KYC) Policy of this website

The below-mentioned KYC norms are followed when you open an account with us and subsequently while you maintain your account with us. In order to gather the required information to meet our KYC policies, we need:

  • An ID proof from you- This could be your passport or any other government issues ID card (including driver’s license).
  • Address proof- This could be utility bills (issued no more than 6 months ago) and bank/credit card/telephone statements.

You will have to sign the copies (self-attestation) of all KYC documents before uploading and emailing them to us or sending them by mail.

When emailing the paperwork, ensure that you send the email from your registered email ID.

Strict conformance with and abidance to Anti Money Laundering (AML) Regulations

By using this site and when availing its content/services, you will at all times abide by the anti-money laundering regulations of this site, our country of incorporation and operation as well as those of this website.

You also give us the complete and unchallengeable authority to make any changes required, at our discretion, to our services and our terms and conditions in order to obey AML regulations.

In keeping with AML regulations, we do not accept credit card payments from corporate credit cards and bank deposits/wires from accounts owned by anybody else other than the owner of the account with us.

Similarly, all refunds and withdrawals will strictly be made only to the personal credit card which was used to make the original deposit or to the personal bank account from which the original deposit was wired into our bank account.

We have the discretionary rights and authority to make payments above/below the original deposit, as may be the case based on your trading/investment activities, to your personal bank account held in the country of your legal domicile.

Policies and rules pertaining to the operation of your account with us.

Making a deposit: All deposits into your account have to mandatorily be made by using a personal; (non-corporate) credit card or by wiring the deposit to our bank account from a bank account, in your name, from your country of origin/legal domicile, as the case may be or from a financial wallet in your name.

Placing orders: All orders are to be submitted online. Our platform is designed to display the aggregate rate derived through various data feeds. Upon placing an order, you will have 3 seconds to cancel it.

Withdrawals: In order to request the withdrawal of your funds, you will have to download and fill our withdrawal request form. Scan the filled and signed form and send it to us along with the other documents required for our KYC norms. No requests for withdrawal will be processed/entertained unless you follow this procedure.

Withdrawal requests are only processed after we receive the said documents and the requests and the documents are approved. Upon approval, the withdrawal will be processed in 24 hours. The funds will only be returned/refunded or deposited to the payment source (bank account/credit card/financial wallet/others) from which the original deposit was made.

Withdrawal requests and applications can be declined for the aforementioned (but not limited to) reasons:

  • Your account has been put under investigation.
  • Your account has been frozen/suspended or put under restrictions due to suspected fraudulent activities.
  • The withdrawal requests involves access to funds deposited as a bonus or through promotional offers, whose terms have not been met.
  • Your account lacks the minimum deposit needed to initiate a withdrawal.
  • The balance in your account is lower than the withdrawal amount requested.

We have the authority and the legal right to refuse withdrawal requests if your account is found in violation or non-compliance of our AML requirements or KYC policies. Such acts/occurrences/instances of non-compliance/violation also give us the right to suspend/terminate your account.

Regulations pertaining to promotional offers and bonuses

From time to time, we offer a variety of bonuses and promotional offers to our clients. This is done via direct email communication or through our representatives. All such offers and bonuses are subject to specific terms and conditions in addition to the general and complete terms and conditions of this website.

In order to be eligible for such offers and to collect such bonuses or profits/funds from such offers/bonuses, you have to comply with both the specific terms and conditions as well as the site’s terms and conditions and those of any third parties, if they are applicable.

You can find out more about our current offers and bonuses here

Communication between the site and its clients

Most of the communication between our clients and us will be carried out through emails. We will use your registered email address to send you information and notices pertaining to our services/products and your account. It is your responsibility to check and read such emails and to update/change your email address in your account with us.

We consider all information/notices delivered as soon as they are emailed to you. We will not entertain any dispute arising from the non-receipt of such information due to a change of email address that you failed to notify us of.

Termination, closure, suspension of your account

At any time during your association with us and while maintaining your account with us and while using our services and site, if it is found that you are in violation of these terms and conditions or of any other terms and conditions of this site, we have the right to terminate your use of our website and its services and/or temporarily suspend or permanently close your account.

Privacy Policy

We value your privacy and treat all the information that you relay to us, and which is collected in the course of offering services to you, with utmost care and diligence. Our privacy policy, stated herewith, explains how information, including personally identifiable information, is collected, stored, used, transferred and otherwise processed.

You are strongly encouraged to read this privacy policy in order to understand how your information is processed and how it affects your right to privacy. For the purpose of this document, “personally identifiable information” (hereinafter also referred to as “personal information”) is defined as:

  • Details that can be used for the identification of a person and to find his exact geographical location and to contact him/her, either on their own or in conjunction with other data.
  • Typically, this includes the full name of the user, any form of government-issued Identification, home/office address, email address, phone number/cell phone number or other contact information, credit card/debit card/bank account information, other financial data including details pertaining to deposits and withdrawals and credit.

Information that does not allow for the personal identification of a user or to contact the user or to establish his geographical location is not deemed as personal information. Such data is termed and treated as “Anonymous Information”. XTR can collect, process and use anonymous information in any way and at any time without prior notice to you.

Your implicit consent for the collection of information

When you use/visit our website and its services, you give us the legal right to collect, process and store your personal information to the extent required in order to maintain your account and in order to enable you to operate your account.

You also authorize us to use this information to improve our services and to send informational and promotional content to you through email.

We also reserve the authority to share this information with any parties/entities that contribute directly to the execution of your trades, the management of your orders, processing of payments to you, management of your account and your withdrawal requests.

You have the right to access your personal information stored with us and to modify it, as and when needed. You also have the right to unsubscribe from our mailing list

Your personal information is stored with us for operations, regulatory and legal requirements. However, it is your sole responsibility to notify other parties that you are engaging with, of your privacy practices. You are also responsible for collecting/obtaining the required permission/consent from such other parties, whose personal information is subsequently collected by us, supplied to us, disclosed by us.

We have the right to make any changes to this privacy policy, in part or in whole, at any time and without express notice to you. All such changes will be published on our website and will come into effect within 15 days of publication.

By continuing to use this site and its services after such publication, you offer your explicit agreement to any and all amendments made to the privacy policy up until that point.

How do we collect and receive information?

All the personal information of the traders who are using this website and its services is collected incidentally and consensually. This personal information is either supplied to us by the trader directly or it reaches us by way of use of our hosting services/other services.

In the process of providing services to our traders, their personal information gets captured and stored in our production servers. From here, it gets sent to us. In addition to this, we also collect the personal information of the employees and associates of our clients to facilitate prompt communication with the clients and to provide our services as required by the clients.

This website uses cookies and other tracking technologies to capture “anonymous data”. This information is not personally identifiable (as explained above). It is exclusively collected to improve your user experience on the site and of its services. The anonymous information collected typically includes browsing data, including username and password, site usage data, browser, and IP address and other such information.

How is your personal information used?

We have a very strict protocol in place when it comes to the use of personal information. This data is exclusively used for the purposes mentioned below and for no other reasons:

  • For offering our services to you, including the management of your account, customer support, complaint handling and communication with you.
  • For handling and executing your trades/orders.
  • For ensuring that your account is at all times in compliance with our terms and conditions and our privacy policy as well as applicable laws.
  • For preventing the misuse of our services and this site.
  • For complying with legal requirements.
  • For cooperating with/assisting legal and judicial authorities.
  • For sorting disputes initiated by or against you.
  • In the course of offering services to you.
  • For improving our services to you.
  • For enhancing the reliability and accuracy of our services.
  • For the development and creation of new products/services.

Transfer of your information

Without exception, we do not sell, lease, license or otherwise share or disclose any personal information supplied to us and held by us, with non-associated third-parties.

  • The only time your personal information will be shared with a non-associated third-parties is if they are members of a judicial/regulatory/law enforcement agency.
  • This information is only supplied to such parties if and when we are legally required/obligated to do so.
  • Your personal information may also be shared with credit reporting and/or collection agencies.
  • We reserve the right to use this information to protect our property/rights in case of a dispute.

In addition to the above-mentioned scenarios, your information may get incidentally shared with agencies/ service providers that are offering ancillary services to us, related to internal corporate functions such as accounting, account processing, order fulfillment, customer care and service, and safekeeping and delivery of data.

In such cases, the sharing of the information is only done to the extent required to fulfill the task. Furthermore, we require all our external service providers to implement the same data protection and security measures that we have in place and incorporate to protect your personal information. The information shared with external service providers includes name, contact details, including telephone number and account activity data.

Information supplied to third parties by you

We only offer warranties towards the security of your personal information as outlined by this privacy policy while you are using the services/products offered by us. If you purchase/use the services of third parties, even if you navigate to them through our site, the protection of your data will, then, no longer be our responsibility or covered by this privacy policy.

We do not have control over the privacy policy or the terms and conditions of third parties. Hence, we cannot and do not offer any warranties or guarantees towards the personal information that such third parties collect from you.

When you visit a third-party site/service through a link on this site, you may have to register once again on the third-party site. The information provided by you at the time of registration will be collected, stored and handled by the site you are visiting and not by us or this site. So, it is imperative that you read the privacy policy and the terms and conditions of all sites that you visit.

The security of your data

We have state-of-the-art security measures in place to ensure the safe storage of your information. This includes taking suitable and industry-acceptable measures to protect your personal information from damage, loss, misuse, destruction, alteration, and disclosure due to illegal and unauthorized access to it.

We have e physical, procedural and electronic measures in place to safeguard your information. Also, your personal information is held by us only till such time as absolutely necessary to provide services to you or to be in compliance with applicable laws.

Despite our commitment to the safety of your personal information, the fact is that no security measure, whether physical or electronic, is 100% penetration-proof. Therefore, we make no guarantees that our data centers and servers are absolutely and completely uncompromisable. As such, we cannot be held liable for any losses that occur due to unauthorized data breaches, even if and when such breaches lead to financial damages or loss of data or unauthorized and illegal disclosure of such data.


 

 

 

Terms & Conditions

XTR.com is a fully owned and operated subsidiary of South Bay Holdings Ltd,  (hereinafter referred to as “we” or “the owners” or “us”), which is incorporated in and operates out of Cnr Old and Church Street POB 2209, Roseau, Commonwealth of Dominica.

General provisions

Access, use and operation of XTR.com (hereinafter known as, “this site” or “this website”) and its services (hereinafter referred to as “services” or “our services”) are subject to your uncontested and irrevocable agreement to these terms and conditions.

While you are using the services of this site, you are also subject to any other notices, statements, terms and conditions or disclaimers explicitly stated and/or implied in this document or stated elsewhere on the website or such statements and amendments to the terms and conditions that will be issued at a later date.

By using this website and its services, visitors/users (hereinafter referred to as “you” or “the user”) explicitly consent to the terms and conditions, in their entirety, as set forth in this document.

Disclosure of risks

The content of this website and the information provided on the site are in no form or manner meant to be used as or in lieu of advice for financial investment and trading.

The information we provide is of a generic nature and provided without due consideration to your specific investment objectives, appetite for risk, returns requirements and other trading/investment needs and scenarios.

Hence, we actively encourage you to understand the scope of this information and its applicability to your specific investment objectives and situations.

Moreover, we ask you to assess the information we offer for its suitability for any specific investment strategies and actions that you intend to take before formulating such strategies or taking such actions.

The information offered on and through this website should not be misconstrued as a recommendation to invest in any financial product or trading/investment service.

No member, affiliate or employee of this site or its parent company are legally eligible/allowed to offer such advice/recommendation nor do they provide such services/recommendation. Unless you have written confirmation that states to the contrary, this clause is applicable to all information offered on and through this website and all communication that you receive from us.

You accept and agree that you are aware of the financial risks linked to and that may arise out of investment and trading activities and you unconditionally and irrevocably indemnify us against any complaints or claims of damages filed in connection with such losses/risks.

Moreover, you acknowledge and accept that we cannot be held liable for the quality/type of service/content of any kind on any other website, including those in our affiliate network, which are not directly owned by us, hence not under our complete control.

Limitation of Liabilities

This website, its owners, its employees, and its affiliates are not liable for any losses, financial or otherwise incurred as a result of using, modifying, copying, downloading, sharing, distributing any of the site’s content or information offered through/on the site.

The users/visitors of this website cannot hold the website, its owners and their affiliates responsible for claims of damages, whether indirect, direct, incidental, punishable, that the user/visitor has had to incur as a result of the above-stated actions.

Such losses can include, but are not limited to, loss of revenue, loss of sales, loss of profit, data loss, tangible/intangible asset loss or any other incidental or deliberate losses. Neither this website nor its owners, nor affiliates can be held liable for the same.

Regardless of the type and extent of the loss incurred and the cause of loss, at no point and in no manner can this website, its owners and its affiliates be held responsible for such/any losses.

When you use this website, you acknowledge that your use of the information/services we offer is out of your own free will. As such, you explicitly agree that you are completely and solely responsible for the security of the data and its backup. Hence, you indemnify us against any loss of -profit, productivity, staff-hours, capital and other such losses, arising from the use of the information/services provided by this website.

You agree to not hold this website, its owners and its affiliates legally liable in any sense for any action or any claims connected to the use of this website/services.

If for some reason, you do not accept these terms and conditions, in part or whole, or if you have any past/current disputes/claims against this website/its owners/its affiliates pertaining to the validity and applicability of the terms and conditions stated herein or pertaining to any other cause of action, we ask you to stop your use of this website and its service from hereon.

Services offered by third parties

In the course of its business functions, this website offers and may offer references to products, promotions, services, information and recommendations offered by other websites, individuals and commercial/corporate entities (hereinafter referred to as “third party” or “third parties”).

  • We do not have any control over such services, products, promotions, recommendations, information and other offerings of such third-parties. Hence, we are not liable and cannot be held liable for the quality, timeliness, accuracy, applicability, merchantability or fitness of the goods, information, services, and offerings of such third-parties.
  • Your use of the services, information, recommendation, products and other offerings of such third-party websites/agencies/corporate entities is at your sole discretion and in agreement with the terms and conditions of use set forth by such third-parties.

Therefore, you agree to indemnify us (this site/its owners/its employees and members) against all claims that result from losses/damages caused by the use of such data, information, services, products, promotions or other third-party offerings. The scope of such losses may include, but is not limited to, loss of profits, loss of assets, increase in expenses and increase in costs, related to the use of third-party products/services/information.

Availability of market data

In reference to any market data and information, including analysis and comparisons offered on this website or provided by the affiliates of this site or by any third-parties on this site-

  • Such data is offered for "informational-purposes" only and is not meant to replace or to be used in lieu of financial advice.
  • We and the providers of such data (whosoever they may be) offer no warranties pertaining to the accuracy, completeness of the data.
  • Any investment decisions and actions that you take on the basis of this information/data is at your sole discretion and as such your exclusive responsibility.
  • Hence, we cannot be held liable for any losses incidental or otherwise that are caused by such decisions/actions.

However, we do exert proprietary rights on the data offered on this website. Furthermore, such information may be owned by third-party providers. As it may be, users are not permitted to modify, distribute, redistribute, publish, transmit, retransmit, display or disclose any part of this information or the data in whole, in any manner to any third parties, unless required by law to do so.

Performance of financial products

When you invest/trade in the financial products of your choice, you do so with the complete and unambiguous understanding that we offer no guarantees pertaining to the rate of return on your investment, capital gain/loss from such trade/investments, the performance of specific or any assets that we refer to or discuss on the website or the repayment of capital/capital plus profits from such trades.

All forms of investments and financial trading are subject to market and other risks, we cannot be held liable for such risks and losses resulting from them.

While trading and investing through the services of this website and its affiliates, you accept that delays in withdrawal and repayment of the capital, as well as the loss of original capital and any profits made in the past, are some of the many possible risks associated with trading and investment activities. Hence, this website/its owners and/or affiliates cannot be held legally/financially accountable for such risks/losses.

The intellectual property of this website and its affiliates

All intellectual properties/assets displayed/published on this site, including trademarks, logos, copyrighted content/information, database rights are owned by us or by the affiliates of this site or by third-parties.

The trademark/copyright assets include, but are not limited to, name, data, term, information. A symbol may/may not be used to depict ownership of such name, data, term, information. This symbol will in all likelihood be the logo or identification mark in which the copyright/trademark is held.

However, the absence of such a symbol should not be interpreted as a lack of ownership of such data/name/term/information.

Intellectual properties owned by third-parties are frequently published on our website with their permission/through mutual consent/agreement. However, the use of such data/information on this site does not imply our endorsement or affiliation with such third parties, their products/services or even the information they offer.

Similarly, this should not be construed as an affiliation to or an endorsement of our website/its content/its services by such third-parties.

Despite publishing information pertaining to the services, products, information of third-parties, we do not make any recommendations or representation about the risk levels/financial viability/advisability of trading in their products.

The Know-Your-Customer (KYC) Policy of this website

The below-mentioned KYC norms are followed when you open an account with us and subsequently while you maintain your account with us. In order to gather the required information to meet our KYC policies, we need:

  • An ID proof from you- This could be your passport or any other government issues ID card (including driver’s license).
  • Address proof- This could be utility bills (issued no more than 6 months ago) and bank/credit card/telephone statements.

You will have to sign the copies (self-attestation) of all KYC documents before uploading and emailing them to us or sending them by mail.

When emailing the paperwork, ensure that you send the email from your registered email ID.

Strict conformance with and abidance to Anti Money Laundering (AML) Regulations

By using this site and when availing its content/services, you will at all times abide by the anti-money laundering regulations of this site, our country of incorporation and operation as well as those of this website.

You also give us the complete and unchallengeable authority to make any changes required, at our discretion, to our services and our terms and conditions in order to obey AML regulations.

In keeping with AML regulations, we do not accept credit card payments from corporate credit cards and bank deposits/wires from accounts owned by anybody else other than the owner of the account with us.

Similarly, all refunds and withdrawals will strictly be made only to the personal credit card which was used to make the original deposit or to the personal bank account from which the original deposit was wired into our bank account.

We have the discretionary rights and authority to make payments above/below the original deposit, as may be the case based on your trading/investment activities, to your personal bank account held in the country of your legal domicile.

Policies and rules pertaining to the operation of your account with us.

Making a deposit: All deposits into your account have to mandatorily be made by using a personal; (non-corporate) credit card or by wiring the deposit to our bank account from a bank account, in your name, from your country of origin/legal domicile, as the case may be or from a financial wallet in your name.

Placing orders: All orders are to be submitted online. Our platform is designed to display the aggregate rate derived through various data feeds. Upon placing an order, you will have 3 seconds to cancel it.

Withdrawals: In order to request the withdrawal of your funds, you will have to download and fill our withdrawal request form. Scan the filled and signed form and send it to us along with the other documents required for our KYC norms. No requests for withdrawal will be processed/entertained unless you follow this procedure.

Withdrawal requests are only processed after we receive the said documents and the requests and the documents are approved. Upon approval, the withdrawal will be processed in 24 hours. The funds will only be returned/refunded or deposited to the payment source (bank account/credit card/financial wallet/others) from which the original deposit was made.

Withdrawal requests and applications can be declined for the aforementioned (but not limited to) reasons:

  • Your account has been put under investigation.
  • Your account has been frozen/suspended or put under restrictions due to suspected fraudulent activities.
  • The withdrawal requests involves access to funds deposited as a bonus or through promotional offers, whose terms have not been met.
  • Your account lacks the minimum deposit needed to initiate a withdrawal.
  • The balance in your account is lower than the withdrawal amount requested.

We have the authority and the legal right to refuse withdrawal requests if your account is found in violation or non-compliance of our AML requirements or KYC policies. Such acts/occurrences/instances of non-compliance/violation also give us the right to suspend/terminate your account.

Regulations pertaining to promotional offers and bonuses

From time to time, we offer a variety of bonuses and promotional offers to our clients. This is done via direct email communication or through our representatives. All such offers and bonuses are subject to specific terms and conditions in addition to the general and complete terms and conditions of this website.

In order to be eligible for such offers and to collect such bonuses or profits/funds from such offers/bonuses, you have to comply with both the specific terms and conditions as well as the site’s terms and conditions and those of any third parties, if they are applicable.

You can find out more about our current offers and bonuses here

Communication between the site and its clients

Most of the communication between our clients and us will be carried out through emails. We will use your registered email address to send you information and notices pertaining to our services/products and your account. It is your responsibility to check and read such emails and to update/change your email address in your account with us.

We consider all information/notices delivered as soon as they are emailed to you. We will not entertain any dispute arising from the non-receipt of such information due to a change of email address that you failed to notify us of.

Termination, closure, suspension of your account

At any time during your association with us and while maintaining your account with us and while using our services and site, if it is found that you are in violation of these terms and conditions or of any other terms and conditions of this site, we have the right to terminate your use of our website and its services and/or temporarily suspend or permanently close your account.

Privacy Policy

We value your privacy and treat all the information that you relay to us, and which is collected in the course of offering services to you, with utmost care and diligence. Our privacy policy, stated herewith, explains how information, including personally identifiable information, is collected, stored, used, transferred and otherwise processed.

You are strongly encouraged to read this privacy policy in order to understand how your information is processed and how it affects your right to privacy. For the purpose of this document, “personally identifiable information” (hereinafter also referred to as “personal information”) is defined as:

  • Details that can be used for the identification of a person and to find his exact geographical location and to contact him/her, either on their own or in conjunction with other data.
  • Typically, this includes the full name of the user, any form of government-issued Identification, home/office address, email address, phone number/cell phone number or other contact information, credit card/debit card/bank account information, other financial data including details pertaining to deposits and withdrawals and credit.

Information that does not allow for the personal identification of a user or to contact the user or to establish his geographical location is not deemed as personal information. Such data is termed and treated as “Anonymous Information”. XTR can collect, process and use anonymous information in any way and at any time without prior notice to you.

Your implicit consent for the collection of information

When you use/visit our website and its services, you give us the legal right to collect, process and store your personal information to the extent required in order to maintain your account and in order to enable you to operate your account.

You also authorize us to use this information to improve our services and to send informational and promotional content to you through email.

We also reserve the authority to share this information with any parties/entities that contribute directly to the execution of your trades, the management of your orders, processing of payments to you, management of your account and your withdrawal requests.

You have the right to access your personal information stored with us and to modify it, as and when needed. You also have the right to unsubscribe from our mailing list

Your personal information is stored with us for operations, regulatory and legal requirements. However, it is your sole responsibility to notify other parties that you are engaging with, of your privacy practices. You are also responsible for collecting/obtaining the required permission/consent from such other parties, whose personal information is subsequently collected by us, supplied to us, disclosed by us.

We have the right to make any changes to this privacy policy, in part or in whole, at any time and without express notice to you. All such changes will be published on our website and will come into effect within 15 days of publication.

By continuing to use this site and its services after such publication, you offer your explicit agreement to any and all amendments made to the privacy policy up until that point.

How do we collect and receive information?

All the personal information of the traders who are using this website and its services is collected incidentally and consensually. This personal information is either supplied to us by the trader directly or it reaches us by way of use of our hosting services/other services.

In the process of providing services to our traders, their personal information gets captured and stored in our production servers. From here, it gets sent to us. In addition to this, we also collect the personal information of the employees and associates of our clients to facilitate prompt communication with the clients and to provide our services as required by the clients.

This website uses cookies and other tracking technologies to capture “anonymous data”. This information is not personally identifiable (as explained above). It is exclusively collected to improve your user experience on the site and of its services. The anonymous information collected typically includes browsing data, including username and password, site usage data, browser, and IP address and other such information.

How is your personal information used?

We have a very strict protocol in place when it comes to the use of personal information. This data is exclusively used for the purposes mentioned below and for no other reasons:

  • For offering our services to you, including the management of your account, customer support, complaint handling and communication with you.
  • For handling and executing your trades/orders.
  • For ensuring that your account is at all times in compliance with our terms and conditions and our privacy policy as well as applicable laws.
  • For preventing the misuse of our services and this site.
  • For complying with legal requirements.
  • For cooperating with/assisting legal and judicial authorities.
  • For sorting disputes initiated by or against you.
  • In the course of offering services to you.
  • For improving our services to you.
  • For enhancing the reliability and accuracy of our services.
  • For the development and creation of new products/services.

Transfer of your information

Without exception, we do not sell, lease, license or otherwise share or disclose any personal information supplied to us and held by us, with non-associated third-parties.

  • The only time your personal information will be shared with a non-associated third-parties is if they are members of a judicial/regulatory/law enforcement agency.
  • This information is only supplied to such parties if and when we are legally required/obligated to do so.
  • Your personal information may also be shared with credit reporting and/or collection agencies.
  • We reserve the right to use this information to protect our property/rights in case of a dispute.

In addition to the above-mentioned scenarios, your information may get incidentally shared with agencies/ service providers that are offering ancillary services to us, related to internal corporate functions such as accounting, account processing, order fulfillment, customer care and service, and safekeeping and delivery of data.

In such cases, the sharing of the information is only done to the extent required to fulfill the task. Furthermore, we require all our external service providers to implement the same data protection and security measures that we have in place and incorporate to protect your personal information. The information shared with external service providers includes name, contact details, including telephone number and account activity data.

Information supplied to third parties by you

We only offer warranties towards the security of your personal information as outlined by this privacy policy while you are using the services/products offered by us. If you purchase/use the services of third parties, even if you navigate to them through our site, the protection of your data will, then, no longer be our responsibility or covered by this privacy policy.

We do not have control over the privacy policy or the terms and conditions of third parties. Hence, we cannot and do not offer any warranties or guarantees towards the personal information that such third parties collect from you.

When you visit a third-party site/service through a link on this site, you may have to register once again on the third-party site. The information provided by you at the time of registration will be collected, stored and handled by the site you are visiting and not by us or this site. So, it is imperative that you read the privacy policy and the terms and conditions of all sites that you visit.

The security of your data

We have state-of-the-art security measures in place to ensure the safe storage of your information. This includes taking suitable and industry-acceptable measures to protect your personal information from damage, loss, misuse, destruction, alteration, and disclosure due to illegal and unauthorized access to it.

We have e physical, procedural and electronic measures in place to safeguard your information. Also, your personal information is held by us only till such time as absolutely necessary to provide services to you or to be in compliance with applicable laws.

Despite our commitment to the safety of your personal information, the fact is that no security measure, whether physical or electronic, is 100% penetration-proof. Therefore, we make no guarantees that our data centers and servers are absolutely and completely uncompromisable. As such, we cannot be held liable for any losses that occur due to unauthorized data breaches, even if and when such breaches lead to financial damages or loss of data or unauthorized and illegal disclosure of such data.